For more information on how to do that, click here. Customer Account Data is stored for up to seven years following closure of your account. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact information provided below. Content Security Policy is an HTTP header that adds a layer of security protection against well known web attacks. Twilio will store your Customer Account Data as long as needed to provide you with our services and to operate our business. Twilio Support REST API and TwiML REST API All About Twilio IP Addresses Whether you are enforcing strict firewall policies, connecting with SIP, or securing your webhook endpoints, it is important to understand Twilio's IP addresses and endpoints. Each Twilio sub-processor . If you later instruct us to delete those records (please see below for information on how to delete your records), we will do so. We use this information to understand how customers are using our platform, who those customers are (if they are a company and the IP address is associated with that company), what country they are logging in from (for analytics and export control purposes), and to help improve the navigation experience. In this By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. A long incident report that was updated and completed yesterday focuses on incidents from July to August in which the attacker sent hundreds of "smishing" text messages to the . July 31, 2020. Twilio says the threat actors behind the attack had "sophisticated abilities to match employee names from sources with their phone numbers." Twilio experienced a sophisticated social engineering attack on August 4th, 2022, which led to employee accounts being accessed by a malicious third party.. Relying on the stolen logins, the attackers went on to gain access to Twilio's internal . You may also have the option to use additional features or tools within Twilios products or services that allow you to do things such as analyze the records, including end user personal information, in your Twilio account. This procedure will be followed for any type of update to our Twilio Functions security configuration. Twilio supports encryption to protect communications between Twilio and your web application. When you use our account portal, or our other products and services, personal information of you and your end users processed by Twilio may be transferred to the United States, where our primary processing facilities are located, and possibly to other countries where we or our service providers operate. Twilio engages certain third-party vendors and service providers to carry out certain data processing functions on our behalf. We process your end users communications-related data such as phone numbers, email addresses, friendly names that you create for your end users. Twilio provides an easier way for developers to build applications that make use of the publicly switched telephone network (PSTN) to send communications. When you sign up for an account with Twilio, well automatically assign you and each of your accounts a unique ID a SID and well automatically generate an API token for each of your accounts. Opting out of Advertising Cookies. Twilio uses common information-gathering tools such as cookies, web beacons, pixels and other similar tracking technologies to automatically collect information as you navigate our websites, your account or when you interact with emails we sent to you. Twilio supports HTTP Basic and Digest Authentication. The attacks against Twilio were part of a much larger campaign, dubbed "0ktapus" by security researchers, that compromised over 130 organisations. We use your email address to send you information about other Twilio products, services or events in which we think you may be interested. SendGrid and the GDPR. This particular policy change doesnt apply to our Flex product or our Flex domain (flex.twilio.com). In addition, you can express other choices about your Customer Account Data (e.g., accessing it, deleting it, restricting its use, porting it, or withdrawing consent for its use) by contacting Customer Support. If Customer or any End User violates this AUP, Twilio may suspend Customers use of the Services. We may collect and use Customer Account Data or Customer Usage Data to detect, prevent, or investigate security incidents, fraud, or abuse and misuse of our platform and services. To set up GPC, you can visit the Global Privacy Control page. More information about the APEC framework can be found here. Similarly, if you provision an API Key, you should keep your secret, well secret. All Twilio account passwords have the following requirements: Passwords must contain at least 16 characters. We thank you for being a partner in enhancing our security. You will be challenged to participate in forming the vision, priorities and plans for the program, which oversees the Trust & Security policy set. If you are a paid customer of Flex, you can continue framing Flex. With SNA, Twilio provides a possession authentication method and the ability to quickly move an end-user through the new user registration without interrupting the sign-up flow, with the help of authoritative, deterministic mobile carrier signals. Please be sure to review our Terms of Service, including Section 9.7, before you use any of our products and services. Read more in my article on the Hot for Security blog. GitHub is where people build software. You should store your API Key, Account SID, and secret in a secure location. Additionally, we may put web beacons in marketing emails that notify us when you click on a link in the email that directs you to a Twilio website. Twilio provides you with many ways to make choices about your data and your end users data, such as accessing it, correcting it, deleting it, or updating your choices about how it is used. Do not violate the integrity of the Services, including: Data Safeguards. Using iframes and other web content framing will no longer work after May 24th, 2021. Please see below for some of the questions you might have around our new HTTP header. Details regarding how long your end user personal information may be stored on Twilio systems will depend on which Twilio products and services you are using and how you are using them. or questions, please comment on the discussion thread linked below. Well use this information for the purpose of determining eligibility for these products. Twilio can use the HTTP protocol for callbacks - for instance, if you are working on a development environment that does not have SSL certificates installed. For more about how Twilio uses HTTP Authentication for webhook requests, please visit the Security documentation. Like Twilio, SendGrid is a data processor for Customer Content, like email communications contents and the contents of marketing campaigns. The prohibited conduct in this AUP is not exhaustive. For example, to use our Trust Hub or to obtain a phone number in certain countries, local law may require us to have a physical service address on file for the individual who will be using that Twilio number, whether thats you or your end user. Twilio also indirectly collects the personal information of your end users called Customer Usage Data (e.g., communications metadata) and Customer Content (e.g., communications content). Transfer to sub-processor: Each Twilio sub-processor has a law enforcement request policy in place and will notify Twilio, where permitted by law, before disclosing information in response to a request. Summary. Twilio Group Members will only use the information as described in this notice. If you are in a region other than the EEA, the UK, or the United States, we arent forgetting you! Here youll find other useful information about our data protection practices and about this notice. Please let us know right away if you think your password or Auth Token was compromised or misused. Twilio relies on our Binding Corporate Rules (BCRs) as our primary data transfer mechanism. As such, our approach to privacy compliance is a global one. Name and contact information. Global Privacy Control. This Acceptable Use Policy (AUP) describes rules that apply to any party (you, your, yours, or Customer) using any products and services (Services) provided by Twilio Inc. or any of its affiliates (collectively, Twilio) and any user of any software application or service made available by Customer that interfaces with the Services (End User). Based in New York or Washington State: $105,200 - $131,500. Discover how the world's leading teams create and nurture meaningful customer relationships Twilios privacy practices, described in this Privacy Notice, comply with the APEC Cross Border Privacy Rules (CBPR) and Privacy Recognition for Processors (PRP) Systems. We all do sometimes; code is hard. The security event occurred on June 29, 2022, the company said in an updated advisory shared this week, as part of its probe into the digital break-in. SMS works differently in every country and region. Twilio says it is reviewing its security defenses to look at bolstering its ability to block such attacks. Information from Children. For some products, we may also obtain proof of identity from you that includes a proof of address, name, physical address, or other identification information. Data deletion Generally speaking, you have the ability to manage your own data deletion requests in the following ways: Data retention Twilio services - GitHub - settermjd/symfony-error-handling-with-twilio-sms: This is a small project that shows how to send. When you use our account portal, we collect your IP address and other data through tracking technologies like cookies, web beacons, and similar technologies. Twilio's recent network intrusion allowed the hackers to access the data of 125 Twilio customers and companies including end-to-end encrypted messaging app Signal after tricking employees. Were sure you have some questions around this change. To protect the confidentiality of your account and protect against unauthorized use of your account, we recommend enabling two-factor authentication for your account. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person, such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement. Please note that Required Cookies cannot be disabled and if you decide to opt-out of Functional Cookies, certain functionality of our websites or your account may be impacted. Customer is responsible for determining whether the Services offer appropriate safeguards for Customers use of the Services, including, but not limited to, any safeguards required by Applicable Laws, prior to transmitting or processing, or prior to permitting End Users to transmit or process, any data or communications via the Services. This information also helps our teams manage our ongoing relationships with our customers. We also offer you the ability to delete, access, or exercise other choices about end user data, namely Customer Usage Data and Customer Content. There are several layers of security and validation that you can build into your web application for handling Twilio webhooks - let's review each of these. Please read this section to learn more about the types of data we collect about your end users, why we collect it, and how we store it. This guide explains Twilio's policies and user controls for retaining and deleting data. For that reason, our API docs for each of our products and services, along with SendGridsdocumentation and Segments documentation, are the best place to find more detailed information about managing end user data collected and stored in connection with your use of our products and services. Read this section to learn more about the types of data we collect about you, why we collect it, and how we store it. When you sign up for a Twilio, SendGrid, or Segment account with us, we will ask you to give us your name, email address, and optionally, your company name, and to create a password. You can also read our Employee Privacy Notice, which we extend to job applicants. You will need your account's auth token, the value of the X-Twilio-Signature HTTP header Twilio passed to you, the URL Twilio sent the webhook to and all of the parameters sent by Twilio. Further, we object to requests we do not believe were issued properly. If we do, well let you know ahead of time, and we will require any acquirer or successor of Twilio to continue to process data consistent with this Privacy Notice. Once you've decided to add Twilio request validation to your application, you can follow one of our handy tutorials for your chosen language and web application framework. You may read more about our security measures in our Security Overview, and if you are located in a country that requires you to obtain information about our supplemental measures, you may read more about those measures here. 4. For an explanation of how this header is being implemented on Flex, please read this page. However, we will normally collect personal information from you only where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. Where we collect subscriber records, we will retain this data for such time as needed for legal, security and anti-fraud purposes. No Inappropriate Content or Users. understand who our customers and potential customers are and their interests in Twilios product and services; manage our relationship with you and other customers; carry out core business operations such as accounting, filing taxes, and fulfilling regulatory obligations; and. When you first sign up for an account, we may also ask you for a telephone number (where its relevant to the service youre using) so we can communicate a verification code to that telephone number and have you enter the code into our website. We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a communications service provider. For Twilios customers, our Data Protection Addendum describes more about how we process Customer Content in accordance with your instructions. When you use our account portal, we also collect information about your device, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, unique identifiers, and general location information such as city or town. For ease of reference throughout this Privacy Notice, "Twilio" also refers to the companies that are members of the Twilio Group (the "Twilio Group Members") listed in our Binding Corporate Rules. To learn more about each category of cookie, you can visit our cookie consent tool by clicking on the Cookie Preferences link on the bottom right of the Twilio website you are visiting. Bug Alert is testing support for using Twilio for sending notices. These providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances they will appropriately safeguard the data. In addition, some data protection laws and privacy laws in certain jurisdictions differentiate between controllers and processors of personal information. For more specific information, you can learn more about the Segment services in the Segment documentation. We also provide an additional independent dispute resolution provider which you may utilize at no cost to you. The company says that, during the Twilio hack, a small number of mobile phone numbers and SMS messages containing OTPs - which are valid for five minutes - could be accessed via the Twilio console, and that all impacted customers have been notified. Read this section to learn more about our global privacy compliance and how we protect the personal information of specific groups, such as employees and employee applicants. Well also use your billing address for tax calculation and audit purposes. When Twilio processes your Customer Content, we are acting as a processor. We use the information we collect and share it with our service providers primarily to provide the services youve requested from us, and as needed for our operational purposes (e.g., to do the things we need to do to function as a business, such as to collect payment). Information We Generate or Collect Automatically: What Customer Usage Data and Customer Content Twilio Processes and Why, How Long We Store Customer Usage Data and Customer Content, How Long We Store Your Customer Account Data, Digital Advertising Alliances Consumer Choice, California Consumer Access and Deletion Rights, We process your personal information as a customer (or potential customer) of Twilios services information that we refer to as, We process the personal information of your end users who use or interact with your application that youve built on Twilios platform, like the people you communicate with by way of that application. "The text messages originated from US carrier networks. A web frame is a mechanism to load external website content within your own web page. As a Twilio customer, if the Twilio product or service you use enables you to store records of your usage on Twilio, including personal information contained within those records, and you choose to do so, then Twilio will retain these records for as long as you instruct, up until termination of your account. The exact algorithm that Twilio uses to calculate the signature header (including whether or not the port number is used) is described in detail.
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